The pursuit of meaning–not happiness–is what makes life worthwhile.
Are You Fully Charged?
Every action has an impact; choose wisely the impact you want to have.
Leadiing with Intention: Every Moment Is a Choice
The power of charismatic communication comes not from changing the way people think but from changing the way they feel.
Mind Gym: Achieve More by Thinking Differently
This is the number one principle for understanding influence: people make decisions for their reasons, not yours.
Mind Gym: Achieve More by Thinking Differently
Do you want to know who you are? Don’t ask. Act! Action will delineate and define you.
Where you focus your attention determines your emotional state. When you fixate on the problems you’re facing, you create and prolong negative emotions and stress. When you focus on actions to better yourself and your circumstances, you create a sense of personal efficacy that produces positive emotions and reduces stress.
"12 Ways Successful People Handle Toxic People," Entrepreneur (March 2015)
You can’t lead people unless you have a relationship with them.
CEO, Trinity Services, Inc.
The less people know, the more they yell.
American author, entrepreneur and speaker
The best executive is one who has sense enough to pick good people to do what he wants them to do and self-restraint enough to keep from meddling with them while they do it.
Former President of the United States
The ability to choose cannot be taken away or even given away–it can only be forgotten.
Essentialism: The Disciplined Pursuit of Less
Why do we universally admire and respect a Gandhi, Mandela, Mother Teresa, Lincoln, or any other leader or legend from history’s pantheon? It is because they were guided by integrity-based practices. They stood for something. They didn’t break with the values they believed in just because they faced struggle.
The Motivation Manifesto
The only place where success comes before work is in the dictionary.
Leadership is not some mystical quality that some possess and others do not. As humans, we all have what it takes, and we all need to use our leadership abilities in every aspect of our work life.
Turn the Ship Around!
If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.
Every interaction is an opportunity.Every action has an impact.Every moment is a choice.Are you choosing the impact you want to have?
Leading with Intention: Every Moment Is a Choice
If there is such a thing as good leadership, it is to give a good example.
Founder of IKEA
You are not your resume; you are your work.
American author, entrepreneur and marketer
Rather than avoid office politics,…participate, but don’t succumb. Use the dramas as a way to demonstrate your own leadership skills by solving problems, bringing antagonists together and turning them into teams, and creating a more collegial atmosphere instead of a poisonous one.
Lead with Humility: 12 Leadership Lessons from Pope Francis
The golden rule for every business man is: “Put yourself in your customer’s place.”
In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later
Former president of the ITT Corporation
Your present circumstances don’t determine where you can go; they merely determine where you start.
The hard truth is that all of your efforts to improve, fix or convert your boss won’t work. . . . The “fix” is adapting your own style to make the relationship work.
What Your Boss Really Wants From You
Effective managers . . . see themselves as ultimately responsible for what they achieve in an organization; they know they need to establish and manage relationships with everyone on whom they depend–and that includes the boss.
"Managing Your Boss" in On Managing People
Your behavior matters, and the more positively you lead, the more successful and happy your organization, family and community will become.
How to Be a Positive Leader
Being an extraordinary leader does not require you to have an MBA or a PhD. You don’t need to be the leading expert in your field or a charismatic ‘natural-born leader.’ As Dr. Martin Luther King, Jr. said, ‘Everybody can be great…because anybody can serve.’
Serve to Be Great
Each day, simply decide the five actions that you will take toward your most important goals, and do these early in the day before you get distracted.
Act Now! A Daily Action Log for Achieving Your Goals in 90 Days
Big shots are only little shots who keep shooting.
Don’t judge each day by the harvest you reap but by the seeds that you plant.
Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.
Everyone Communicates, Few Connect: What the Most Effective People Do Differently
The main ingredient in stardom is the rest of the team.
American basketball coach
If you don’t like how things are, change it! You’re not a tree.
American motivational speaker
If you facilitate your subordinates’ steady progress in meaningful work, make that progress salient to them, and treat them well, they will experience the emotions, motivations, and perceptions necessary for great performance.
"The Power of Small Wins," Harvard Business Review (May 2011)
When a manager openly expresses his faith in an employee’s skill, he doesn’t just improve mood and motivation; he actually improves their likelihood of succeeding.
The Happiness Advantage
The hands-off manager doesn’t spend a lot of time giving advice. Instead, he perfects his ability to ask questions.
The Hands-Off Manager: How to Mentor People and Allow Them to Be Successful
Leadership is doing what is right when no one is watching.
The most successful businessman is the man who holds onto the old just as long as it is good, and grabs the new just as soon as it is better.
The only place where success comes before work is in the dictionary.
Conventional leadership emphasizes planning, organizing, setting a direction, developing strategies and then executing…. Relying on these strategies alone leaves out the most powerful act of leadership: inspiring followers to action. And in order to inspire, leaders must be self-confident and optimistic in all they see, say and do.
LEAD Positive: What Highly Effective Leaders See, Say, and Do
Letting your customers set your standards is a dangerous game because the race to the bottom is pretty easy to win. Setting your own standards–and living up to them–is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it.
Seth Godin's Blog, 07-28-06
Empowerment is what managers do to people. Engagement is what managers do with people.
Simply Managing: What Manager Do–and Can Do Better
Above all, I want to demonstrate that success doesn’t have to come at someone else’s expense.
in Give and Take by Adam Grant
Avoid the tendency to pounce on people when they are not doing well or when they just made a mistake, particularly if you ignore them when they have been performing adequately–or exceptionally. That is not good management.
The Manager's Guide to Maximizing Employee Potential
There is no mystery about successful business…. Exclusive attention to the person who is speaking to you.
Former president of Harvard University
Purpose is a soft virtue–but it’s what gives you steel in your spine.
Publisher of Forbes Magazine
Employees on the front line are the first, and the best, filter to the market and to product trends that they experience every day.
The Q-Loop: The Art & Science of Lasting Corporate Change
One of the things we know is that you cannot motivate other people, but you can remove the obstacles that stop them from motivating themselves. All motivation is self-motivation.
Motivation (The Brian Tracy Success Library)
To ‘turn around’ is to end up facing the same way. Maybe that is the problem, all the turning [organizations] around.
Management? It's Not What You Think!
With every episode of struggle, there is a learning opportunity.
Founder and former CEO of Best Buy
Decide what you want, decide what you are willing to exchange for it. Establish your priorities and go to work.
American oil tycoon
“You cannot truly be number one until your clients are.”
Clients First: The Two-Word Miracle
“Expose yourself to the best things humans have done and then try to bring those things into what you are doing.”
Former CEO of Apple
“Our values are descriptions of our intended behavior right now, not goals we’ll achieve some day.”
A Slice of the Pie: How to Build a Big Little Business
“A good coach is postive. Your job when coaching is not correcting mistakes, finding fault, and assessing blame. Instead, your function is achieving goals by coaching your staff to peak performance. Focusing on the positive means that you start with what’s good and what works, and spend your attention and energy there.”
“Positive questions bring out the best in people, inspire positive action, and create possibilities for positive futures.”
The Power of Appreciative Inquiry: A Practical Guide to Positive Change
“People who believe in themselves and in a cause greater than themselves can achieve great things–as long as they have a well-intentioned leader to point them in the right direction.”
The Leader’s Pocket Guide: 101 Indespensable Tools, Tips, and Techniques for Any Situation
“Building a high-performance culture–on both the individual and organizational levels–requires single-mindedness, intensity, and dedication on everyone’s part. Only when your teammates adopt your purpose as their own will you be able to make a difference in your culture and your company.”
A Slice of the Pie: How to Build a Big Little Business
“When trust is high, the dividend you receive is like a performance multiplier, elevating and improving every dimension of your organization and your life…. In a company, high trust materially improves communication, collaboration, execution, innovation, strategy, engagement, partnering, and relationships with all stakeholders.”
The Speed of Trust
“Raw, real human conversation can be the most direct path to greater awareness and stronger relationships, even when it’s unrehearsed and clumsy–perhaps especially when it’s unrehearsed and clumsy!”
Help Them Grow or Watch Them Go: Career Conversations Employees Want
“Success is the brand on the brow of the man who aimed too low.”
“Strategy is not a destination or a solution. It’s not a problem to be solved and settled. It’s a journey. It needs continuous, not intermittent, leadership.”
The Strategist: Be the Leader Your Business Needs
“In business you don’t get what you deserve, you get what you negotiate.”
The Negotiating Game
“I have observed that the best-performing organizations think of the bottom line as the result of focusing on purpose and mission, taking action based on that focus, and executing those actions well. They consider their profits an outcome rather than their reason for existence.”
The Non Nonprofit: For-Profit Thinking for Nonprofit Success
“When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.”
The Advantage: Why Organizational Health Trumps Everything Else in Business
“If you think you’re a leader and you turn around and no one is following you, then you’re simply out for a walk.”
The Truth About Leadership
“Courage in a leader is a blend of toughness, decisiveness, willingness to move past one’s own limitations, humility and resilience. It involves making difficult business and personal decisions; overcoming fear and risk to act on those decisions; and responding to the outcomes of those decisions in a responsible way.”
Leading So People Will Follow
“When you’re aware of what’s going on in a given moment, you have the insight to choose rather than follow. Without awareness, you run the risk of blindly following others or carelessly following your impulses, even when these are leading you astray.”
The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business
“The business axiom that all business must ‘grow or die’ is not true. Your business does not have to keep growing. However, you do have to continuously improve its customer value proposition and do so better than your competition does. ‘Improve or die’ is true.”
Grow to Greatness: Smart Growth for Entrepreneurial Businesses
“A customer is the most important visitor on our premises. He is not dependent upon us; we are dependent upon him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
“You don’t have to be sick to get better.”
You Don't Have to Be Sick to Get Better (book title)
“If you are experiencing difficulties with the team you lead, see what happens when you begin to handle yourself more effectively, controlling your emotions and treating others with more respect…. The response you get from others naturally mirrors the energy you exude.”
Lead by Greatness: How Character Can Power Your Success
“If your company disappeared, would it leave a gaping hole that could not easily be filled by any other enterprise on the planet?”
"Be Great Now" in Inc. Magazine (June 2012)
“Responsibility is not something you do; it’s a way of thinking and a way of being.”
The 85% Solution: How Personal Accountability Guarantees Success
“We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.”
Author and leadership coach
“What we commonly call ‘face-to-face communication,’ regardless of all of the other novel communication techniques we discover, will remain the most critical and effective communication technique.”
The Credible Company
“Careful, intelligent listening is a crucial step on the road to organizational success.”
The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results
“I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.”
Learn Like a Leader
“The person who will make the greatest contribution to a company is the mature person–and you cannot have maturity if you have no life or interest outside the job.”
Author and business expert
“It is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality.”
Former CEO of ITT
“Good questions are often far more powerful than answers. Good questions challenge your thinking. They reframe and redefine the problem. They motivate us to learn and discover more. They remind us of what is most important in our lives.”
Power Questions: Build Relationships, Win New businesss, and Influence Others
“Victory awaits him who has everything in order–luck people call it. Defeat is certain for him who has neglected to take the necessary precautions in time; this is called bad luck.”
The South Pole
“A company should limit its growth based on its ability to attract enough of the right people.”
Good to Great: Why Some Companies Make the Leap. . .and Others Don't
“Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.”
Retired United States General
“Success is more a function of consistent common sense than it is of genius.”
Co-founder of Wang Laboratories
“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.”
Former CEO of Walmart
Your true value is determined by how much more you give in value than you take in payment.
Values are meaningless without stories to bring them to life and engage us on a personal level.
The Story Factor
“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.”
“The best way to solve a problem? Try explaining it to somebody outside your field.”
“The Neuroscience of Screwing Up” in Wired (January 2010)
Success is a dangerous element [in] any endeavor. Embrace the struggle. Beware the achievement. For it steals your caution even as it leads you down the next unknown pathway.
Leadership means realizing potential–in yourself and in the people you lead…. [The] leader and followers cocreate their identities and performance.
Better Under Pressure: How Great Leaders Bring Out the Best in Themselves and Others
As a small businessperson, you have no greater leverage than the truth.
Leadership is a relationship between those who aspire to lead and those who choose to follow.
Credibility: How Leaders Gain and Lose It; Why People Demand It
Business, that’s easily defined; it’s other people’s money.