Voices Carry
"Effective leadership is putting first things first. Effective management is discipline, carrying it out."
American author and business consultant
"Trust is the linchpin of a partnership. With trust, both people can concentrate
on their separate responsibilities, assured the other person will come through.
One brain-imaging study discovered that once trust is created, a person’s brain
processes his counterpart’s cooperative move before it even happens."
Power of 2
"Most of what we call management consists of making it difficult for people
to get their work done."
American author and business expert
"You can't delegate the creation of values and purpose to some
middle-management function. The leaders at the top of the organization need
to unequivocally believe in the values. They need to live them. They need
to exemplify them in a way that's visible to employees throughout the
organization. And, ultimately they need to inspire others to do the same."
It’s Not What You Sell, It’s What You Stand For
"Do what you love in the service of people who love what you do."
The Radical Leap
"Emotional self-control—delaying gratification and stifling
impulsiveness—underlies accomplishment of every sort."
Emotional Intelligence
"The new role of the manager, in the world according to neuroscience, is virtually
the opposite of the old one. She doesn't order; she asks. He doesn't set objectives;
he provides the information to enable the employees to set their own objectives. She
doesn’t give feedback; she solicits self-feedback. He doesn't dispense rewards; he
puts in place systems that self-administer. Employees don't work for her; she works
for the employees."
Management Rewired